Customer Success Associate.

ABOUT THE ROLE

Aperium AI is looking for a Customer Success Associate to help our clients get the most value out of the Aperium platform. Our clients use Aperium to run AI agents against their own business systems, so success means helping them adopt a new way of working, not just a new tool. You'll be a key point of contact for clients navigating onboarding, day-to-day product questions, and ongoing account health, working closely with our product and engineering teams to make sure client needs are heard and acted on. You will also run your own work AI-natively, using agents to draft, monitor, and summarize so your time goes to judgment and relationships. This role reports directly to the Customer Success Manager.

WHAT YOU'LL DO

• Serve as a day-to-day point of contact for a portfolio of client accounts, building strong working relationships.
• Guide new clients through onboarding and early adoption of Aperium and relevant business system integrations, including helping them choose their first high-value agent workflows and set realistic expectations for what agents will and will not do reliably.
• Triage and document client requests, feedback, and feature ideas formally (e.g., via Jira), routing them to the right internal team.
• Capture feedback about agent behavior precisely: where an agent's output was wrong, incomplete, or not trusted, which integration or tool failed, and what the client expected instead. This is the signal Product and Engineering use to improve the platform.
• Monitor account health and usage, proactively flagging risks (low adoption, stalled workflows, unresolved issues) and opportunities (expansion, advocacy).
• Partner with Product and Engineering to relay client feedback into the roadmap and track resolution of open items.
• Prepare and deliver periodic check-ins, business reviews, and status updates to clients, using Aperium's own agents to draft them from CRM, Jira, and usage data, and reviewing everything before a client sees it.
• Maintain CRM records of client interactions, requests, and commitments.
• Help build and refine internal customer success playbooks, templates, and processes as the team scales, and turn the repeatable ones into agent workflows.

WHAT WE'RE LOOKING FOR

• 1-3 years of experience in customer success, account management, support, or a related client-facing role (AI SaaS/B2B software preferred).
• AI-native approach to customer success: you already use AI tools daily in your own work and have a clear view of where they help and where they do not.
• Enough technical fluency to follow how an agent connects to a business system, reads data, and takes an action, and to explain it plainly to a non-technical client. You do not need to write code.
• A strong sense of autonomy, accountability, and ownership of outcomes are essential, including ownership of anything an agent produces on your behalf. So is discretion - we are currently operating in stealth mode.
• Heightened written and verbal communication skills; comfortable translating requests from non-technical personnel to technical teams.
• Organized and detail-oriented, with the ability to manage multiple client relationships and priorities at once.
• Comfortable working across internal tools (Jira + CRM) to track and escalate work.
• Experience with tools like Jira, Confluence, Slack, or similar is a plus.
• Bachelor's degree or equivalent practical experience.

NICE TO HAVE

• Familiarity with enterprise software implementation or technical onboarding, especially integrations with other business systems.
• Hands-on experience with AI agents, MCP-based integrations, or building automations with tools like Zapier, Make, or scripts.
• Experience with or openness to high-growth startup dynamics.

WHO YOU'LL WORK WITH

This role within Customer Success collaborates closely with Aperium's Product and Engineering teams to ensure client feedback and requests are captured, prioritized, and resolved. You will work directly with the agents that run our clients' workflows and have a voice in how they evolve.